Measuring How do I measure for a replacement window screen?+
Measure the existing aluminum screen frame from outside edge to outside edge. Record width first, then height, to the nearest 1/16 inch. Do not measure only the window opening when an existing screen is available.
Measuring What if I do not have an existing screen to measure?+
Measure the screen track or opening carefully in several places. Window systems vary, so contact us before ordering when no original screen is available. We can help determine the correct finished size and hardware.
Measuring Do you make deductions from the dimensions I enter?+
Enter the exact finished screen size you need. We manufacture to the dimensions submitted and do not automatically deduct from your measurements.
Frame What frame sizes are available?+
Available frame profiles include our standard 5/16 inch by 3/4 inch frame, 5/16 inch by 1 inch Heavy-Duty Deluxe, 3/8 inch by 3/4 inch, and 7/16 inch by 3/4 inch. The correct profile depends on the depth and design of your window screen track.
Frame What is the standard window screen frame?+
Our standard frame is roll-formed aluminum in a 5/16 inch by 3/4 inch profile. It fits many common residential window applications.
Frame What is the 5/16 inch by 1 inch Heavy-Duty Deluxe frame?+
The 5/16 inch by 1 inch Heavy-Duty Deluxe frame is approximately four times stronger than our standard frame. Its wider face provides an upgraded appearance and added rigidity, making it an excellent choice for larger screens and solar-screen applications.
Frame Will the aluminum frame rust?+
Aluminum does not rust like steel. It can oxidize or show surface weathering over time, especially in harsh coastal environments, but it is well suited for window screen frames.
Mesh What is standard fiberglass screen mesh?+
Standard fiberglass mesh is a versatile insect screen used for most residential windows. It provides good airflow and visibility at an economical price.
Mesh What is Pet Screen?+
Pet Screen is a very tough and durable polyester mesh designed to better resist damage from dogs, cats, and everyday wear. It is substantially stronger than standard fiberglass screen, although its heavier construction can slightly reduce airflow and outward visibility.
Mesh What is solar screen?+
Solar screen is designed to reduce sunlight, glare, and solar heat before they enter the window. Because solar mesh is heavier than standard insect screen, our 5/16 inch by 1 inch Heavy-Duty Deluxe frame is an excellent upgrade for added strength and appearance.
Mesh What is small-insect or 20x20 mesh?+
20x20 mesh has a tighter weave than standard insect screen and helps block very small insects. The tighter weave slightly reduces airflow compared with standard mesh.
Hardware What are tension springs?+
Tension springs are leaf-style springs installed in the screen frame. They apply pressure against the window track to help hold the screen securely in place.
Hardware What are pull tabs used for?+
Pull tabs provide a convenient place to grip the screen during removal. They are commonly installed opposite the tension springs.
Hardware When is a cross brace recommended?+
A cross brace is commonly recommended for larger screens, especially when one dimension exceeds approximately 50 inches, to help reduce bowing and improve rigidity.
Production How long does fabrication take?+
Standard fabrication time is currently 7 to 15 business days before shipping. Expedited fabrication, when available and selected, is 1 to 7 business days before shipping. Carrier transit time begins after fabrication and is additional.
Shipping How will I know when my order ships?+
When your order ships, a shipment notification is sent to the email address used for the order. Tracking information is included when available.
Orders Where is my order?+
Screen Expert does not access private order records in this version. Please check your order and shipment emails or contact customer service with your order number and billing email address.
Orders What is my tracking number?+
Screen Expert does not access private tracking records in this version. Please check your shipment email or contact customer service with your order number.
Returns Can custom-made products be returned?+
No. Custom-made products are non-returnable because they are manufactured specifically to the measurements and options submitted with the order. Contact us promptly if an item arrives damaged or does not match the order specifications.
Returns Can stock items be returned?+
Approved stock-item returns are subject to a 33% restocking fee. The customer is responsible for return shipping costs, and the items must arrive back in new condition. Contact us for return approval before sending any item back.
Soffit Vents How do you estimate soffit vent airflow?+
We describe airflow as Estimated Net Free Area, or estimated NFA. For our standard 18 by 16 fiberglass mesh with approximately 0.011 inch strand thickness, we use an estimated 66% open-area factor. Subtract 1.5 inches from both overall vent dimensions for the 3/4 inch aluminum frame on each side, multiply the remaining clear-opening dimensions, and multiply that area by 0.66.
Soffit Vents What is the estimated NFA of a 7 inch by 24 inch soffit vent?+
A 7 inch by 24 inch vent has an approximate clear screened opening of 5.5 inches by 22.5 inches. That equals 123.75 square inches of screened opening. Multiplying by the estimated 0.66 open-area factor gives approximately 81.7 square inches of Estimated Net Free Area. This is a calculated estimate, not an independently certified laboratory rating, and actual airflow may vary.
Soffit Vents Is the soffit vent NFA certified?+
No. The value shown is an Estimated Net Free Area calculated from the clear screened opening and an estimated 66% open-area factor for the standard mesh. It is not presented as an independently tested or certified laboratory rating.
Accuracy What manufacturing tolerance should I expect?+
Custom screen dimensions are produced to an approximate tolerance of plus or minus 1/16 inch.
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