Terms & Conditions

RETURNS AND EXCHANGES

Please read over the following terms. If you agree to and meet these terms then please proceed to checkout.

• Custom made products or special orders may NOT be returned, refunded, or exchanged. For example, rolls of screen less than 100 ft. in length, custom window screens, and custom soffit vents.

• Returned merchandise must be in like new, resalable condition.

• A 25% restocking fee will be applied to all returned or exchanged items. 

• Shipping and handling charges are nonrefundable.

• All returns that are authorized must be shipped back at the customers expense.

• Do not attempt to return a product without prior written approval. If product is shipped back without an approval packing slip from WindowScreensNow.com we cannot be liable for what happens with product and cannot issue a refund or credit.
• Small blemishes or imperfections that do not effect primary use of product are not considered a defect. 
• Any special specifications about hardware placement  (i.e. pulls tab placement or plunger spring placement ) needs to be written in the comment box at checkout or they will be placed in a standard location. Plunger springs are installed 6" from the corners on whatever measurement you choose. Requests for any changes to an order must be submitted within 24 hours of placing the order. Requests made via email MUST receive written confirmation from a representative. If you do not receive a confirmation, the request has not been processed. You can also call us 888-461-6444 Monday-Friday 9:30 am -5:00pm EST.